Program Description


In efforts to help reduce the risk of potential transmission or exposure of the COVID-19 virus, we have temporarily suspended in-home visits until further notice.  Telephone calls will be made in place of in-person visits.  If you are facing an urgent challenge, please call 416-243-0127 and we will get back to you as soon as we are able. Please refer to this page for further agency updates and COVID-19 resources. We encourage you to sign up for our eNews system to receive our updates directly.

If you are experiencing symptoms of the virus, please contact Telehealth Ontario at 1-866-797-0000.

Our Volunteer Visiting and Telephone Reassurance program provides in-home visits and weekly telephone calls and/or security checks to seniors and adults with disabilities who may be isolated and not have access to social programs within the community. Individuals are matched with ESS volunteers, with visits and calls taking place weekly based on a mutually agreed upon schedule.

Volunteer Visiting
Individuals are matched with a volunteer and receive 1-2 hour social visits once a week from a volunteer in the comfort of their own home. The volunteer’s role is to provide social companionship, a listening ear, and to engage in friendly and casual conversation.

If an individual requires more support to help with daily activities, transportation, household tasks and supervision, please refer to our Transportation and In-Home Respite programs.

Telephone Reassurance
Individuals are matched with a volunteer and receive calls once or more a week for 10-30 minutes depending on the needs of the client and availability of the volunteer. The volunteer’s role is to engage in friendly and casual conversation and/or provide security checks.


An assessment by an ESS Case Manager is required to determine eligibility for this program. Please call our administrative office at 416-243-0127 ext. 503 for further information.


No cost.



Volunteers are able to call or visit individuals living in Etobicoke.

Hours of Operation

Based on the availability of the individual receiving service and the volunteer.