Mission
We are a not-for-profit agency committed to supporting seniors in their desire to remain in their own homes and community.
Vision
To achieve and enhance our mission we envision a community of independent seniors sustained through excellence of operations, enthusiasm and continual innovation in the delivery of community support services.
To realize this vision, we support six cornerstone values:
Safety: quality and continuous improvement
Respect: diversity, ethical, cultural values and beliefs
Independence: clients’ autonomy and freedom of choice
Innovation: creativity and imagination
Teamwork: joint effort and shared decision-making and leadership
Accountability: responsibility, transparency, confidentiality, integrity and honesty
These values are supported by the following operating principles:
- Encourage and support client- and family-centred care partnerships from service design and delivery to evaluation.
- Foster a culture of safety and harassment-free environment for clients, families, staff, and volunteers.
- Maintain a commitment to equity, fairness, efficiency, effectiveness and fiscal responsibility.
- Provide clients with competent, professional and caring staff and volunteers.
- Collaborate and build partnerships with complementary community organizations and other stakeholders.
- Strive for excellence and adherence to the highest quality of service.
- Recognize the significant contribution of staff, volunteers, families and community organizations.
- Undertake promotion, advocacy and fundraising opportunities.
