In 2002, we developed our first Strategic Plan to provide a dynamic blueprint for the growth of ESS Support Services. The plan continues to be refined and shaped as a result of imagination and dedication of our Board of Directors, our clients, caregivers, our staff, volunteers, as well as feedback from our community partners and stakeholders. View our 2019-2021 Strategic Plan.
We have defined the cornerstone values that describe how we do business, that define our vulnerabilities, constraints and limitations. We developed a list of strategies and priorities to move us from where we are to where we want to be. It provides a framework and priorities that are an intrinsic part in making our future happen.
Over the years, we have grown to an agency that is able to provide a full basket of services that will provide seniors with the services that will optimize their independence in their home and community. The priorities of the Strategic Plan become the priorities for our annual budgets, ensuring that we focus our resources in those areas that move us toward our vision of a holistic framework of care that promotes physical, spiritual, emotional and social well-being. This includes providing programs and services that are sensitive and responsive to client needs and preferences including those based on ethnic, spiritual, linguistic, familial and cultural factors.