CLIENT BILL OF RIGHTS AND RESPONSIBILITIES

As an ESS client, you, your family, substitute decision maker or caregiver(s) have rights and responsibilities.

Your Rights:

To be treated in a respectful manner and to be free from physical, sexual, mental, emotional, verbal, and financial abuse.
To be treated in a manner that respects your privacy and dignity, and that promotes your autonomy and participation in decision-making.
To be treated in a manner that recognizes your individuality, that is sensitive to and responds to your needs and preferences, including those based on ethnic, spiritual, linguistic, familial, and cultural factors.
To receive services free from discrimination as per the Human Rights Code or the Canadian Charter of Rights and Freedoms.
To receive clear information about your services, including the right to request access to your personal records, in a format that is accessible to you.
To give or refuse consent to the provision of any service.
To participate in the assessment and reassessment of your needs, as well as the development and revision of your care/service plan.
To designate a person to be present with you during assessments, and to participate in the development, evaluation, and revisions to your care/service plan.
To raise concerns, recommend changes, or appeal decisions related to the services you receive, and with policies and decisions that affect your interests, without fear of interference, coercion, discrimination, or reprisal.
To be informed of the laws, rules and policies affecting the delivery of your services, and to be informed, in writing, of the procedures for initiating complaints about the services you are receiving.
To have your personal information and service records kept confidential and private in accordance with current legislation.

Your Responsibilities:

To treat staff, other clients, and visitors with courtesy and respect, free from discrimination and harassment.
To provide accurate and complete information about yourself to help us plan and deliver your programs and services.
To be informed and involved in the planning and delivery of your care and to ask questions to ensure a clear understanding.
To participate cooperatively in the mutually agreed upon care/service plan to the best of your ability.
To inform ESS of any changes that could affect your care goals and/or services.
To provide a safe working environment for our staff and to report safety risks.