Service Description

***COVID-19 SERVICE UPDATE***

Due to the heightened risk of exposure of the virus in group settings, our group shopping and social trips are currently suspended until further notice.  We continue to provide one-one-one transportation for essential services.  If you are facing an urgent challenge, please call 416-243-0127 and we will get back to you as soon as we are able. Please refer to this page for further agency updates and COVID-19 resources.  We encourage you to sign up for our eNews system to receive our updates directly.

We are using enhanced infection control measures; here are the practices we have put into place to keep you, our drivers and community safe. If you are experiencing symptoms of the virus, please contact your health care provider or call Telehealth Ontario at 1-866-797-0000.

If you are experiencing symptoms of the virus, please contact Telehealth Ontario at 1-866-797-0000.

We offer transportation to medical appointments, day programs, group shopping trips and social trips to residents of Etobicoke. Medical appointments and ESS day programs are given priority status.

Transportation is provided by ESS staff using agency vehicles and volunteers using their own vehicles. ESS also works in partnership with other not-for-profit agencies to help meet as many ride requests as possible. ESS Support Services is a member of both Toronto Ride and iRIDE community transportation programs.

Click here to view our March group shopping trip calendars. Please note our group trips are currently CANCELLED until further notice.

Eligibility

Seniors and adults with disabilities, who do not drive, are unable to use public transit, are ineligible for Wheeltrans, or require an escort, are eligible to use our service.

In order to use our transportation, all passengers must be able to weight bear and manage stairs with minimal one-person assist. An escort can be arranged for those requiring assistance to and from appointments. There is an additional fee for this service. Please call for more details.

Fees

Click here to view our rate card.

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Hours of Operation

Staff in the office are available to speak with you Monday to Friday from 8:30 am – 4:30 pm.

Ride Requests

All passengers must register with ESS prior to making a ride request. Please call 416-243-0127 ext. 555 to register and/or book your ride.

If you have to cancel your ride request, we require at least 24 hours notice. If you are unable to give us 24 hours notice, you will be billed for what would have been the one-way charge to your appointment.