Service Description
COVID-19 SERVICE UPDATE
We are operating at a reduced capacity. Transportation services are currently provided for trips to medical appointments, social activities and shopping (one person or household per trip) and limited groups rides to ESS Programs. We are using enhanced infection control practices to keep you, our drivers and community safe.
We also have a grocery delivery service available where we order, pick up and deliver groceries to community members at greater risk of illness from COVID-19 (older adults and people who have serious underlying medical conditions).
Transportation is provided by ESS staff using agency vehicles and volunteers using their own vehicles. ESS also works in partnership with other not-for-profit agencies to help meet as many ride requests as possible. ESS Support Services is a member of both Toronto Ride and iRIDE community transportation programs.
Eligibility
Seniors and adults with disabilities, who do not drive, are unable to use public transit, are ineligible for Wheeltrans, or require an escort, are eligible to use our service.
In order to use our transportation, all passengers must be able to weight bear and manage stairs with minimal one-person assist. An escort can be arranged for those requiring assistance to and from appointments. There is an additional fee for this service. Please call for more details.
Fees
Click here to view our program and service fees.
Hours of Operation
Staff are available to speak with you Monday to Friday from 8:30 am – 4:30 pm.
Ride Requests
All passengers must register with ESS prior to making a ride request. Please call 416-243-0127 ext. 555 to register and/or book your ride.
If you have to cancel your ride request, we require at least 24 hours notice. If you are unable to give us 24 hours notice, you will be billed for what would have been the one-way charge to your appointment.