ESS is committed to providing the highest quality of client care and safety in our services and practices. We have taken extra steps to ensure this high quality of care by undergoing an accreditation process through Accreditation Canada. We were first accredited in 2010, then in 2013 and most recently in 2018. We are proud to share that we met 100% of all accreditation standards in 2018, hence receiving Exemplary Standing, and highlighting our commitment to high quality, safe and effective care for seniors and their families. Being accredited allows us to celebrate our strengths and successes, measure and evaluate our services, as well as identify areas of improvement to ensure we are delivering the best possible programs and services to our clients, caregivers and families.
Accreditation Canada is an independent, not-for-profit organization that provides national and international external reviews to assess the practices of health care organizations and assist them in improving the services they provide based on standards of excellence. Health care providers accredited by Accreditation Canada have met their national standards of quality and are committed to making sure clients receive the best care possible. These standards examine all aspects of health care from client safety and staff training, to infection control and partnering within the community.
We have an ongoing commitment to maintaining these standards which are upheld by, but not excluded to, our agency values, policies and procedures, internal health and safety audits and surveys, as well as internal committees such as the following:
- Staff Health & Safety Committee
- Quality & Safety Committee
- Ethics Program & Committee
- Client Bill of Rights
- Mission, Vision, Values
- Client and Caregiver satisfaction surveys
ESS Support Services is a proud member of the Ontario Community Support Association. The OCSA represents the voice of home and community care through their engagement in advocacy work.