ESS is committed to providing the highest quality of family-centered care and safety in our practices and the design and delivery of our services. We invite you to:
- Read about our 2022-2023 Quality Improvement Plan
- Review our Balanced scorecard, which provides a framework for our Quality Improvement Plan
- Review our Client Incident Data Summary from April to June 2022
Accreditation Canada
Accreditation by Accreditation Canada is carried out every four years to build a culture of quality and security. We were first accredited in 2010 and, most recently, in October 2022.
We have achieved Exemplary Standing by meeting 100% of Accreditation Canada’s accreditation standards, which ensures the highest quality of care for clients, staff, and stakeholders. This recognition represents the highest level of performance awarded and is based on globally recognized, evidence-based practices. We are proud to have earned this distinction and look forward to continuing to provide exceptional service.
Accreditation helps organizations strengthen their quality improvement efforts by identifying what they are doing well and where improvements are needed. Our accreditation reports can be accessed here:
Learn more about Accreditation Canada
Our Ongoing Commitment
We have an ongoing commitment to maintaining these standards, which are upheld by, but not excluded to, our agency values, policies and procedures, internal health and safety audits and surveys, as well as internal committees such as the following:
- Staff Health & Safety Committee
- Quality & Safety Committee
- Ethics Program & Committee
- Client Bill of Rights
- Mission, Vision, Values
- Client and Caregiver satisfaction surveys
- Download the Summary Infographic of our 2023 Assisted Living Client Survey Here
- Download the full results of our 2023 Assisted Living client survey here.
- Download the full results of our 2023-2024 Overnight Respite client survey pilot here.
- Download the summary infographic of our 2023-2024 Overnight Respite client experience pilot survey here.
ESS Support Services is a proud member of the Ontario Community Support Association. The OCSA represents the voice of home and community care through their engagement in advocacy work.
