ESS Support Services is committed to protecting the privacy and security of personal health information for all individuals registered as clients with ESS. We collect, maintain, disclose, secure and destroy private client health information in accordance with the Ontario Personal Health Information Protection Act, 2004.

Privacy of Personal Health Information



ESS Support Services respects the privacy of visitors to its website. This Privacy Policy contains the types of information that is collected and recorded by and how we use it. It applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in This policy is not applicable to any information collected offline or via channels other than this website.

Information we collect

In addition to the personal information that you may provide to us, we automatically collect certain device and statistical information to make our website work better for you. This information includes your IP address and non-identifiable information about the visitors to our website such as ages, gender, and other similar characteristics.

For example, we use Google Analytics, including the Demographics and Interest Reporting features, to collect non-personal information about the people that visit our website to analyze the way in which users use and interact with our website. These tools use cookies and other technologies that are similar to cookies to collect this information. A cookie is a small file of letters and numbers that may be set out your device to store and track information about you. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

Most internet browsers allow you to remove or manage cookie functions and adjust your privacy and security preferences. For information on how to do this, access the “Help” menu on your internet browser or visit Please note that disabling our cookies may result in your inability to take full advantage of all the features of our Website and Services.

How we use the information collected

For website visitors and general users, we do not collect any personal information from users browsing our website. When individuals use the public areas of our website they are doing so anonymously. We do collect aggregate-use information, such as the number of hits (visits) per page. We use aggregate data for internal and marketing purposes, but we don’t collect any personally identifying information.  The only time personal information would be collected, is through the contact us or volunteer application form on our website. Here you would provide us with information such as your name, email address, and phone number.

How we use the aggregate-use information collected through Google Analytics:

  • Provide, operate, and maintain our website
  • Improve, personalize, and expand our website
  • Understand and analyze how you use our website
  • Develop new products, services, features, and functionality
  • Analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.
  • Support our marketing and communications activities