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What We Do  ESS Support Services offers transportation to medical appointments, day programs, group shopping trips and social trips. Medical appointments and ESS day programs are given priority status.
How We Do itTransportation is provided by volunteers using their own vehicles and ESS staff using agency vehicles. ESS also works in partnership with other not-for-profit agencies to help meet as many ride requests as possible.Eligibility                     
Seniors and adults with disabilities, who do not drive, are unable to use public transit, are ineligible for Wheeltrans, or require an escort, are eligible to use our service. In order to use our transportation, all passengers must be able to weight bear and manage stairs with minimal one-person assist.
Service AreaESS provides transportation services to residents of the Etobicoke community, as well as, residents living within the Central LHIN boundaries.

Before using our service, all passengers must register with ESS. To register, please call 416-243-0127 and be prepared to provide the following information:

  • name, address (with postal code), and phone number
  • health card number
  • emergency contact person and phone number
  • doctor name and phone number
  • a description of your situation that involves needing support with transportation (including the use of any mobility devices)

Booking a Ride

When you require a ride, it is best to call ESS as soon as possible. However, if you have a last minute ride request, do not hesitate to call us, we will do out best to help. We are unable to guarantee rides at the time of booking. We will confirm all rides 48 business hours prior to your ride.

Call 416-243-0127 ext. 555 to book your ride. In order to book your ride, please provide the following information:

  • Date and time of appointment
  • Address of appointment (including postal code and phone number)
  • Purpose of appointment (i.e. doctor, blood work, exercise program)
  • Return time: if you are unsure of the return time, we can schedule a ‘will call’ return. A “will call” allows you to call us when you are ready for a ride home. If a driver is available, we will dispatch the driver to pick you up. However, ‘will call’ trips are not guarantee, must be arranged by 4:15pm and we high recommend that you have an alternative method to safely return home

Escort Assistance

An escort can be arranged for those requiring assistance to and from appointments. There is an additional fee for this service. Please call for more details.

Cancelling a Ride Booking

If you have to cancel your ride request, we require at least 24hrs notice. If you are unable to give us 24hrs notice, ESS will bill you for what would have been the one way charge to your appointment. Please speak to our staff regarding any unforeseeable circumstances leading to a ride cancellation. With agency approval, your cancellation fee may be waived

Hours of Operation

Rides can be provided seven days a week, 6am-9pm, based upon driver availability. Staff in the office are available to speak with you Monday to Friday from 8:30 – 4:30 pm. Due to a high volumes of calls throughout the day, a staff person may not be able to answer your call immediately, we ask that you leave a message and we will return your call within 1 business day.


There is a cost to ESS Transportation. For most trips, the cost is based on the kilometers traveled from your home to destination. For group trips of three of more individuals traveling at the same time to the same destination, we offer a group rate. After receiving our service, ESS will send you an invoice at the beginning of the next month.
If the driver is required to pay a parking fee, please note that passengers are responsible for this cost at the time of ride.
Our fees should not be a barrier to service. Please ask for an fee reduction application to be mailed to you.

Distance Fee
0 – 5 km $6.40
5.1 – 10 km $10.20
10.1 – 15 km $14.80
15.1 – 20 km $18.10
20.1 – 25 km $22.20
25+ km $1.05 per kilometer
Group Shopping $6.70/round trip per person

Toronto Ride logo

ESS Support Services is a member of Toronto Ride. Launched in 1998, Toronto Ride is a collaborative partnership of fourteen not-for-profit, community support service agencies that provides door-to-door, assisted transportation to seniors 55+ and adults with disabilities who are not eligible for Wheel-Trans. Its transportation services help clients live independently by offering equitable access to health care, Adult Day Programs, and appointments and activities in the Toronto-area. Please contact us for more information.

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