ESS Staff Receive New Training to Support Client Care

ESS personal support workers sitting at a table while listening to a guest speaker during a training workshop.

Staff training and education is a part of our ongoing work to fulfill our commitment to provide our clients and caregivers with the highest quality of care.  Our frontline staff have recently undergone a series of three full-day training workshops to strengthen their knowledge base and build skills related to supporting persons with Alzheimer’s disease and other forms of dementia.

Learn more about these trainings below.

  • U-First – a training program designed to help develop a common knowledge base, language, and approach to caring for people with Alzheimer’s and other forms of dementia. This training helps staff understand why they may see behavior changes in the person, learn how to interact with them in a new way to support the person and their care partners in everyday activities.
  • Gentle Persuasive Approaches – a person-centred care approach that involves using gentle redirection techniques, respectful protective techniques and communication strategies in situations of risk, to prevent and diffuse responsive behaviours.
  • Responsive Behaviours – a training program focused helping staff fully understand responsive behaviours in dementia in order to be able to respond effectively and appropriately to challenging physical and verbal behaviours in a workplace setting. Staff also explored potential triggers and productive responses for support workers.

Thank you to the Alzheimer Society of Toronto and Capacity Builders for facilitating these trainings and congratulations to all the PSWs who underwent this training.

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