COVID-19: ESS Program and Services Update

Please follow this page for ongoing agency updates during the COVID-19 pandemic.  Updates will also be sent through our eNews system.  Subscribe to receive updates through email.

Click to read:  The Chief Medical Officer of Health strongly encourages anyone over 70 years of age to stay home and self-isolate.


Click to view:

April 3, 2020:  Letter to Community Leaders, Clients, Caregivers and Volunteers

March 27, 2020:  Letter to Clients and Caregivers

March 20, 2020:  Letter to Clients and Caregivers

March 13, 2020:  Letter to Clients and Caregivers


COVID-19 Community Health and Safety Resources

COVID-19 Community Support Resources

COVID-19 Health Care Staff Resources


ESS Response to COVID-19:  Program and Service Update

One of ESS’ ongoing priorities is the health and safety of its clients, volunteers and staff. As you will be aware, the World Health Organization has declared novel (new) coronavirus (COVID-19) as a pandemic.  ESS is currently working with the Location Health Integration Network (LHIN) and Public Health in effort to monitor and reduce the risk of potential transmission of COVID-19.

Due to the heightened risk of exposure to the virus in group settings ESS is suspending the following programs until April 26, 2020:
  • Seniors’ Lunch Programs
  • Falls Prevention and Exercise Programs
  • Adult Day Programs
  • Non-essential group transportation, such as shopping trips or social outings
  • Friendly Visiting services will be conducted over the phone only
  • Volunteer programs

This suspension may be extended depending on recommendations made.

The following essential services will remain open:
  • Assisted Living services
  • In-home and Overnight Respite (Caring Centre) services
  • Essential Transportation

We will also continue with assessing clients for our programs and services. Our main administrative office staff will be working from home. Our phones and e-mails will be managed as usual, and voice messages will be regularly monitored.  Our main administrative office is currently closed to visitors.

Ongoing screening of staff and clients: 

We have briefed ourselves on the virus, using the best science available and drawing from international, national, provincial and local pandemic experts.  The arrangements being put into place, for the protection of staff, clients, caregivers and volunteers, are based on this science. We have put in place:

  • mandatory client and caregiver screening and staff self-screening requirements;
  • special staff training and refreshers on COVID-19 Infection Prevention and Control and the proper use of Personal Protective Equipment;
  • heightened rules of practice and processes if we become aware of a client at risk or showing symptoms.

Before providing service, we will ask:

  • If you or someone that lives with you, is experiencing flu-like symptoms, such as new shortness of breath, fever or cough.
  • If you have recently traveled outside of Canada.
  • If you have been in contact with some who has tested posted with COVID-19, experienced the above flu-like symptoms or has recently traveled outside of Canada.
Ongoing client and caregiver support:

Recognizing that many of our clients and caregivers are vulnerable and isolated, over this period, staff will be checking in with impacted clients and caregivers.  If special issues or needs are identified, such as shortages of food, to the extent that ESS is able, we will collaborate with our clients and caregivers to determine how to address these needs.

Your support in helping us continue with these measures is critical and very much appreciated. Please consider making a donation to ESS as we continue to do our best to ensure the needs of our clients and caregivers are met during this time, while keeping everyone safe.

DONATE NOW to help us through this critical time.

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