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ESS Response to COVID-19: Program and Service Update
One of ESS’ ongoing priorities is the health and safety of its clients, volunteers and staff. As the province has lifted many public health measures, ESS will continue to practice protective protocols during service delivery and in-person programming. These include wearing medical masks or KN95 respirators during service delivery and daily health screening for both staff and clients. These protocols are under continuous review based on Public Health guidance and we will continue keep you informed with any changes.
Program & service updates (as of January 2022):
- Adult Day Programs – taking place in person
- Assisted Living services – operating as usual
- Caregiver Support Groups – taking place in person and online
- In-home Respite services – operating as usual
- Exercise & Falls Prevention programs – taking place in person, online and via teleconference
- Mobile Food Bank – operating as usual
- Overnight Respite (Caring Centre) services – open; only private rooms available
- Seniors’ Lunch Program – taking place in person, online and via teleconference
- Transportation services – providing transportation for one person or one household per trip and grocery delivery services
- Volunteer programs – currently recruiting for in person positions in our Adult Day Programs, Grocery Delivery and Mobile Food Bank programs.
- Volunteer Visiting & Telephone Reassurance – taking place online and/or via the telephone
Our main administrative office staff are mainly working from home. Our phones and e-mails are being managed as usual. Please note: our office has moved to 48A Rosemount Ave., York (Toronto), M9N 3B3.
We have put in place the following health and safety protocols and measures:
- mandatory client and caregiver screening and staff self-screening requirements before providing service;
- special staff training on COVID-19 Infection Prevention and Control and the proper use and handling of Personal Protective Equipment (PPE) during service delivery;
- heightened rules of practice and processes if we become aware of a client at risk or showing symptoms;
- surface sanitization, hand hygiene stations, and masking encouraged onsite during in-person programming.
Recognizing that many of our clients and caregivers are vulnerable and isolated, over this period, staff will be checking in with impacted clients and caregivers. If special issues or needs are identified, to the extent that ESS is able, we will collaborate with our clients and caregivers to determine how to address these needs.