New client management software to help us serve you better

We are happy to share that we have adopted a new client management software program.

During COVID-19 our client services, administrative, and business operations teams shifted to working remotely from home.  With this change, came the challenging task of coordinating care and delivering our in-person group programs in a virtual format.  This operational change also uncovered the limits of our existing client management software in providing us with the necessary communication and real-time information systems needed to effectively and efficiently operate in the setting of a pandemic.

In 2021 we received funding through the Ontario Trillium Foundation and the Resilient Communities Fund to help us rebuild and meet the changing needs of our agency and delivery of service and client care during the pandemic.

Through this fund, ESS has adopted a new client management software called AlayaCare, that will improve efficiencies across the entire agency.  This platform will enable us to streamline our processes such as client care documentation, service and staff scheduling, integrate billing related to client services, comply with current privacy legislations and eliminate unnecessary steps such as duplicate data entry and paper documentation.  We can continue to provide quality client service, and at the same time, be able to adapt to the new way of working during the current environment.

We look forward to working on implementing this software, which we plan to launch in the coming months and new year.

Learn more about the work of the Ontario Trillium Foundation.

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