Mission, Vision, Values

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Mission

We are a not-for-profit agency committed to supporting seniors in their desire to remain in their own homes and community.

Vision

To achieve and enhance our mission we envision a community of independent seniors sustained through excellence of operations, enthusiasm and continual innovation in the delivery of community support services.

Values

To realize this vision, we support six cornerstone values:

Safety: quality and continuous improvement
Respect: diversity, ethical, cultural values and beliefs
Independence: clients’ autonomy and freedom of choice
Innovation: creativity and imagination
Teamwork: joint effort and shared decision-making and leadership
Accountability: responsibility, transparency, confidentiality, integrity and honesty

These values are supported by the following operating principles:

  • Encourage and support client- and family-centred care partnerships from service design and delivery to evaluation.
  • Foster a culture of safety and harassment-free environment for clients, families, staff, and volunteers.
  • Maintain a commitment to equity, fairness, efficiency, effectiveness and fiscal responsibility.
  • Provide clients with competent, professional and caring staff and volunteers.
  • Collaborate and build partnerships with complementary community organizations and other stakeholders.
  • Strive for excellence and adherence to the highest quality of service.
  • Recognize the significant contribution of staff, volunteers, families and community organizations.
  • Undertake promotion, advocacy and fundraising opportunities.
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