Volunteer Visiting & Telephone Reassurance

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Program Description

Our Volunteer Visiting and Telephone Reassurance program is for seniors and adults with disabilities. We provide in-home visits or weekly telephone calls to those who may be isolated and not have access to social programs within the community.

Volunteer/Friendly Visiting

The Friendly Visiting Program provides in-home visits with seniors and older adults with disabilities who may live alone and not have access to social programs within the community. Individuals are matched with a volunteer and receive 1-2 hours social visits once a week from a volunteer in the comfort of their own home. The volunteer’s role is to provide social companionship. They are there to provide a listening ear, engage in friendly and casual conversation.

Volunteers may be recruited for special requests based on the senior’s needs, such as:

  • Helping a senior use their computer
  • Taking seniors on local walks
  • Reading to a senior who may have a visual impairment
  • Specific second language skills

If an individual requires more support to help with daily activities, transportation, household tasks and supervision, please see our Transportation and In-Home Respite programs.

Telephone Reassurance

The Telephone Reassurance program provides weekly social telephone calls and/or security checks to seniors and older adults with disabilities who may be isolated and not have access to social programs within the community. Individuals are matched with a volunteer and receive calls once or more a week for 10-30 minutes depending on the needs of the client and availability of the volunteer.

Eligibility

An assessment by an ESS Case Manager is required to determine an individual’s eligibility for this program. Please call our administrative office at 416-243-0127 ext. 503 for further information.

Hours of Operation

Based on the availability of the individual receiving service and the volunteer.

Service Area

Volunteers are able to call or visit individuals living in Etobicoke.

Fees

No cost.

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